Returns Policy
We believe you will love our products, however, should you have to our refund and returns policy lasts 7 days from the day of receiving your order. If 7 days have passed since you receiving your order, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
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- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Personalisation
Due to the nature of personalised orders there is no returns or refunds on personalised/customised orders.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at salam@themuslimjournalcompany.com.
Shipping returns
To return your product, you should contact us via email at salam@themuslimjournalcompany.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at salam@themuslimjournalcompany.com for questions related to refunds and returns.
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