We ship worldwide!
| Method | Shipping Time | Price |
| UK Standard Shipping | 1 – 2 Working days (Royal Mail Tracked 24) | From £4.00 |
| UK Next working day | 1 – 2 Working days | £6.50 |
| Europe | Approximately 5 – 7 Working Days | Calculated at checkout |
| USA | Approximately 3 – 7 Working days (can take 14 days in some cases) | Calculated at checkout |
| Canada | Approximately 5 – 7 Working days (can take 14 days in some cases) | Calculated at checkout |
| Australia | Approximately 7 – 10 Working days (can take 14 days in some cases) | Calculated at checkout |
| Singapore | Approximately 7 – 10 Working days (can take 14 days in some cases) | Calculated at checkout |
| UAE | Approximately 7 Working days | Calculated at checkout |
| International Shipping | Approximately 7 – 14 working days (depends on location) | Calculated at checkout |
*Please note that the time frame mentioned above doesn’t include production time and account for delays caused by vendors or service and weather disruptions.
TRACKING NUMBERS ARE SENT BY EMAIL AS SOON AS AN ORDER IS DISPATCHED
Please note that it is the responsibility of the customer to enter their correct address, due to the nature of our automated dispatch system it is not practical for us to check every individual orders address. Returned orders due to incorrect or incomplete addresses would be charged for postage again if you wish for them to be reposted. Refunds would be excluding the postage.
Processing Time
Orders are processed and shipped in 1-2 business days, usually sooner.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at salam@themuslimjournalcompany.com for further support. Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Should inaccurate or incomplete address information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Personalised/Customised Orders
Personalised orders are processed and shipped in 5-7 working days, usually sooner.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at salam@themuslimjournalcompany.com for further support. Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Should inaccurate or incomplete address information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
International Buyers
Import duties, taxes and charges are not included in the item price or shipping charge. The buyer is liable for all import duties, customs and taxes levied by the country the order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges, please check your country’s customs office to determine whether these additional costs will be prior to buying.
Please note in the case of delivery being rejected by the customer we cannot refund the shipping as this is used to pay the courier directly for shipping services. There can also be instances where we may have to pay for the return of rejected delivery parcels and this will be deducted from the refund amount.
How can I change my order?
If you wish to change your order details, i.e. remove/add products to your order, or change your address, please contact salam@themuslimjournalcompany.com as soon as possible. As orders begin processing quickly, it is not guaranteed that we will be able to adjust your order, however, we will do our best.
I didn’t receive my package
If your tracking information indicates that your order has been delivered, kindly check with your neighbours who may have received the package on your behalf. In addition, please reach out to your local post office for additional information should it have been delivered there instead. If you are not able to locate your order, kindly contact salam@themuslimjournalcompany.com for further assistance.
Need help?
Contact us at salam@themuslimjournalcompany.com for any other questions.
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