Returns
Returns & refunds
Changed your mind? You can return unused items within 7 days of receiving your order. Here’s how it works.
Four simple steps
- Tell usEmail salam@themuslimjournalcompany.com within 7 days of receiving your order, with your order number and the items you’re returning.
- Send it backWe’ll reply with our return address. Post your items back promptly, unused and well protected.
- We check itWe inspect every return when it arrives, then email to confirm your refund.
- You’re refundedYour refund goes back to your original payment method within 14 days of us receiving your return.
Please keep your proof of postage. We recommend a tracked service.
Changing your mind
If you change your mind, you can return your order within 7 days of receiving it. Just email us at salam@themuslimjournalcompany.com within those 7 days to let us know, then send the items back to us promptly.
All returns are inspected when they reach us. Please make sure items are unused and in their original condition and packaging. If a returned item is damaged, shows signs of use (for example, a journal or notebook that has been written in) or isn’t in its original condition, we may deduct a charge from your refund, or we may not be able to refund it at all.
Personalised items
Items personalised with a name or initials are made just for you, so we can’t accept them back if you change your mind. This doesn’t affect your rights if a personalised item arrives damaged, faulty or not as you ordered it.
Damaged, faulty or incorrect items
If anything arrives damaged, faulty or isn’t what you ordered, please email us with your order number and a photo as soon as possible. We’ll put it right with a replacement or a full refund, and we’ll cover the cost of sending it back.
Pre-orders
You can cancel a pre-order for a full refund at any time before it’s dispatched. Once it has been dispatched, the 7 days start from the day you receive it.
Exchanges
Would you prefer a different colour or item? Email us and we’ll help you arrange an exchange.
Refunds
When your return reaches us, we’ll email to confirm. We refund within 14 days of receiving your items, or of you showing us proof that you’ve sent them back if that’s sooner, to your original payment method.
Delivery charges aren’t refundable, as they have already been paid to the courier.
Return postage
Unless an item is damaged, faulty or sent to you in error, the cost of returning it is yours to cover and isn’t refunded. We recommend a tracked service and keeping your proof of postage.
Late or missing refunds
Refunds can take a few working days to appear once we’ve sent them. If yours hasn’t arrived, please check your bank account again, then contact your card provider or bank, as there is often some processing time. If you still haven’t received it, email us at salam@themuslimjournalcompany.com.
This policy doesn’t affect your statutory rights.
Last updated: 5 November 2026
Need help with a return?
Email us at salam@themuslimjournalcompany.com and we’ll be glad to help.