When your order is dispatched

We hand-pack every order. Orders placed before 2pm (UK time) on a working day are dispatched the same day, and all orders are dispatched within 24 hours, excluding weekends. Working days are Monday to Friday, excluding UK bank holidays.

Personalised orders

Orders with gold-foil personalisation are made just for you and are dispatched within 5–7 working days, usually sooner.

Pre-orders

Pre-order items show their dispatch date on the product page and in your basket. If your order includes a pre-order item, we send everything together when it’s ready, so your order arrives in one delivery.

Tracking your order

Every order is tracked. We email your tracking link as soon as your order is dispatched; please allow 24–48 hours for the tracking to update. If you haven’t received the email, please check your spam or junk folder, or contact us.

International orders

We send international orders by tracked courier. The delivery charge is calculated at checkout from your address and the weight of your order, and estimated delivery times are shown above.

Customs, duties and taxes

Our prices and delivery charges don’t include import duties, taxes or customs fees. These are set by the destination country and are paid by the recipient, usually on or after delivery. If you’re unsure what they will be, please check with your local customs office before ordering.

If an international delivery is refused, we can’t refund the delivery charge, as it has already been paid to the courier. If we’re charged to have the parcel returned to us, that cost will be deducted from your refund.

Please check your address

Our dispatch system is automated, so please make sure your delivery address is complete and correct before you place your order. If a parcel is returned to us because the address was incorrect or incomplete, we’ll need to charge postage again to resend it, and any refund will not include the original delivery charge.

Changing your order

To change your order or your delivery address, email us at salam@themuslimjournalcompany.com as soon as possible. Orders are packed quickly, so we can’t always make changes, but we’ll do our best.

If your order hasn’t arrived

If your tracking shows your order as delivered but you can’t find it, please check with your neighbours and your local delivery office first. If it still hasn’t turned up, email us at salam@themuslimjournalcompany.com and we’ll help you.

Delivery times are estimates. Occasionally carriers are delayed by weather or other events outside our control, and if that happens we’ll always help you chase your parcel.

Last updated: 5 November 2026